Log In and Sync Accounts

How do I log into Salesforce Service Cloud and sync to Marketing Cloud?

Logging into Service Cloud and syncing with Marketing Cloud

Before attempting this, make sure you have already logged into marketingcloud.com and set up your password and security questions.

Logging into Service Cloud

Refer to the Salesforce system notification email message you will receive. Use the link provided in the message for initial login and password setup.

Each login recognizes the computer you are using. If you use a different computer from the initial login, the system will send an authentication code to you via email to let you complete the login process.

Log into salesforce.com with your email address (e.g., jsmith@iu.edu).

Syncing Service Cloud to your Marketing Cloud

  1. Log into Service Cloud and go to the Marketing Cloud tab.
  2. You will be taken to the Email Sends tab.
  3. At the far right side of the screen, click Go to Marketing Cloud.
  4. Sign in with your Marketing Cloud credentials.