Salesforce Marketing Cloud and Service Cloud are tools used campuswide at Indiana University for email marketing and managing relationships with constituents.
What is included in this guide?
Here you will find procedures for many functions in the Salesforce applications, including:
- Overview of functions and features in the Marketing Cloud and Service Cloud
- How to get a license
- Training dates, times, and requirements
- Subscriber lists in Marketing Cloud
- Campaign members in Service Cloud
- Requesting list support
- Data extensions
- Service Cloud campaigns
- Service Cloud and Marketing Cloud email tracking
- Using templates in Marketing Cloud
- Sending email from Marketing Cloud and Service Cloud
- Email best practices
We are here to help
Do you have questions or can’t find what you need? Contact us at firstname.lastname@example.org.